Tuesday, April 29, 2008

That's globalisation

Irish business news --

Hundreds of new jobs are expected to be announced later this week for Derry as part of a major expansion by FirstSource.

... The company, which has been based in Derry since 2006 is expected to reveal plans for a significant expansion of its operations.

Firstsource ... was founded in Mumbai in 2002. Its initial workforce of 750 has grown to over 9,000, with centres in India, the US, Britain, the Philippines and Argentina.

The company, whose clients include FTSE 100 and Fortune 500 companies, provides call centre and back office processing services for clients in the financial services, telecoms and media, travel and transportation and healthcare industries.

So India, formerly the land of back office operations of western countries, is now exporting those operations to western countries. Jobs are jobs, but a case like this makes for an interesting contrast with the fantasies of "clusters of knowledge-based enterprise" job creation in Dublin.

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